1hupe HOSTING – Terms & Conditions

Last updated: 27 July 2025

1 · Terms & Conditions of Service

1.1 Introduction

These Terms and Conditions (“Terms”) govern your access to and use of any hosting, domain, or related digital services (collectively, the “Services”) supplied online by 1hupe HOSTING, company no. —, registered at 6 Rue de Lota, Paris FR (“1hupe HOSTING ”, “we”, “us”). By ordering Services via https://1hupe.org you (“Customer”, “you”) agree to be bound by these Terms.

1.2 Services & Contract Formation

  • A contract is formed once we send written order confirmation and supply initial login details.
  • Service descriptions, pricing, and any specific Service‑level agreements (“SLA”) shown on our Website form part of the contract.
  • We may update Services to reflect technical or legal changes provided this does not materially reduce core functionality.

1.3 Eligibility & Account Data

You warrant that all information supplied during sign‑up is true, complete, and kept up‑to‑date. Corporate Customers must list an authorised contact. We reserve the right to request reasonable identity evidence or to refuse or terminate the contract where required by sanctions or export‑control laws.

1.4 Fees & Payment

  • All fees are quoted ex‑VAT (where applicable) and are payable in GBP unless stated otherwise.
  • Initial charges and any agreed billing cycle (monthly, quarterly, annual) are payable in advance by credit/debit card, bank transfer, or other methods we make available.
  • If payment is not received on the due date we may suspend Services after 7 days’ notice, and charge a reasonable re‑activation fee plus statutory interest.
  • We may vary prices on 30 days’ written notice. If you object you may terminate before the increase takes effect.

1.5 Term & Termination

  • Unless a different Minimum Term is stated for a Service, contracts run month‑to‑month and renew automatically.
  • Either party may cancel effective at the end of the current billing period by giving 14 days written notice via the Customer Portal or email.
  • We may terminate immediately for material breach (e.g. non‑payment, prohibited content) or if required by law.
  • Upon termination we will delete all data 7 days after the final contract date unless you request earlier deletion.

1.6 Acceptable Use

You must not use or allow others to use the Services to:

  1. send unsolicited bulk communications (spam);
  2. distribute malware or conduct penetration testing without written consent;
  3. host illegal, defamatory, or obscene content;
  4. infringe intellectual‑property or privacy rights;
  5. interfere with network security or service of other customers.

We may remove offending material or suspend Services and will notify you where lawful to do so.

1.7 Service Availability

We target 95 % annual network uptime. Planned maintenance or events outside our reasonable control (force‑majeure) are excluded. Service credits (not cash refunds) equal to one day’s fee per full hour of qualifying downtime (capped at one month) are the Customer’s sole remedy.

1.8 Intellectual Property

We (or our licensors) retain all rights in software, documentation, and branding. You receive a limited, non‑exclusive, non‑transferable licence to use the Services during the contract term.

1.9 Liability

Nothing limits liability for death, personal injury, fraud, or wilful misconduct. Subject to that, our aggregate liability in any 12‑month period shall not exceed the total fees paid by you for the affected Service in that period. We are not liable for indirect or consequential losses, loss of profit, data, or business.

1.10 Governing Law & Disputes

These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, except consumers resident in the EU may rely on mandatory consumer protections and local courts.

2 · Privacy Policy (UK GDPR & PECR compliant)

2.1 Controller & Contact

  • Controller: 1hupe HOSTING
  • Email: [email protected]
  • Telephone: +33 7 57 05 25 73
  • Representative in EU: N/A (services not specifically targeted to the EU); we appoint a representative when legally required.

2.2 Personal Data We Collect

Category

Examples

Purpose

Lawful Basis

Identity & Contact

Name, company, address, email, telephone

Account set‑up, invoicing

Contract performance

Technical

IP, login logs, usage metrics

Security & service optimisation

Legitimate interests

Marketing Preferences

Opt‑in consents, cookie choices

Direct marketing

Consent

2.3 How We Use Data

We process data to deliver Services, comply with legal duties (e.g. HMRC), prevent fraud, and—where you consent—send updates. We never sell personal data.

2.4 International Transfers

Data may be stored in UK or EU data‑centres. If we use sub‑processors outside the UK/EU we rely on adequacy regulations or Standard Contractual Clauses.

2.5 Data Subject Rights

You have rights to access, rectify, erase, restrict, object, and port your data, and to complain to the ICO (https://ico.org.uk). Contact us at [email protected].

2.6 Retention

We keep account records for six years from the end of the tax year; server logs for up to 12 months; backups for 30 days unless otherwise agreed.

2.7 Cookies

Our Website uses necessary cookies plus optional analytics cookies (Google Analytics 4) only with consent. See our Cookie Banner for detailed list.

3 · Legal Notice (Impressum)

We are registered in England & Wales. Online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged to participate in ADR schemes.

4 · Refund & Cancellation Policy

4.1 14‑Day Cooling‑Off (Consumers)

If you are a consumer, you may cancel an online contract for Services within 14 days of the order date without giving any reason, in accordance with the UK Consumer Contracts Regulations 2013. To exercise the right, notify us by email or the Model Cancellation Form (Schedule A). We will refund all payments within 14 days of receiving your notice.

Exception: If you request immediate activation (e.g. server provisioning) and acknowledge that you lose the right to withdraw once the digital service is fully supplied, we may deduct a pro‑rated amount or keep the full fee if the service is delivered in full. (legalvision.co.uk, legalo.co.uk)

4.2 Business Customers

Cooling‑off rights do not apply to business‑to‑business contracts. We may, at our sole discretion, offer goodwill refunds where cancellation is requested within 48 hours of order and no material usage has occurred.

4.3 Domain Names & SSL Certificates

Domain registrations, renewals, or SSL certificates are bespoke digital goods processed immediately and are non‑refundable once submitted to the registry.

4.4 How to Request a Refund

Send an email to [email protected] with your order ID or submit a ticket via the Customer Portal. We issue refunds using the original payment method within 14 days.

Schedule A — Model Cancellation Form (Consumers)

Complete and return this form only if you wish to withdraw from the contract.

— To: 6 Rue de Lota, Paris FR, [email protected]
— I hereby give notice that I cancel my contract for the provision of the following service: __________
— Ordered on: __________ / Name of consumer: __________
— Address of consumer: __________ / Signature (only if sent on paper): __________ / Date: __________

5 · Document History and Future Updates

We may revise these policies to reflect changes in law (e.g. Data (Use & Access) Act 2025) or our Services. Revised versions will be posted on our Website and flagged in the Customer Portal. Material changes take effect 30 days after posting unless you object.

Prepared with reference to UK GDPR and ICO guidance; refund rights follow Consumer Contracts Regulations 2013.